IT Manager (Retail)

Role Overview

IT Manager | Dublin (Hybrid)

We are partnering with a well-established and successful Irish retail business to appoint an IT Manager who will take ownership of technology operations across its head office, retail estate, warehouse and eCommerce environment.

This is a broad, hands-on leadership role for someone who enjoys being close to both the technology and the business.

You will be responsible for ensuring the day-to-day IT environment is secure, reliable and fit for purpose, while also working with senior leadership to shape the longer-term technology roadmap.

The Role

As IT Manager, you will take responsibility for the overall IT environment across a multi-site operation.

Your remit will include:

• Leading day-to-day IT operations across head office, retail locations and warehouse/distribution.

• Managing infrastructure, networks, servers, endpoints and Microsoft environments.

• Taking ownership of cybersecurity, access controls, backups, disaster recovery and business continuity.

• Managing third-party IT providers, technology vendors, licensing and supplier relationships.

• Supporting and developing business-critical systems across retail, eCommerce, warehouse and corporate functions.

• Managing IT budgets, procurement and technology investment.

• Leading infrastructure upgrades, system implementations and technology improvement projects.

• Supporting new locations, store openings and wider business expansion.

• Reviewing existing systems and processes and identifying opportunities for automation, simplification and improved efficiency.

• Establishing appropriate IT policies, documentation and governance.

• Working closely with senior leadership and departments across the business to understand their requirements and translate them into practical technology solutions.

• Remaining technically involved and acting as an escalation point when required.

What We Are Looking For

We are looking for an experienced IT Manager / IT Operations Manager / Infrastructure Manager who has previously taken broad ownership of an internal IT environment.

You will ideally bring:

• Strong experience across IT infrastructure and operations.

• Microsoft 365, Active Directory / Entra ID and modern workplace technologies.

• Networking, connectivity and endpoint management experience.

• Strong understanding of cybersecurity and IT risk.

• Experience managing vendors, MSPs and technology suppliers.

• Budgeting and procurement experience.

• Experience delivering infrastructure and business systems projects.

• Strong stakeholder management skills and the ability to communicate effectively with non-technical leaders.

• A practical, hands-on approach rather than purely strategic or service-management experience.

Experience within retail, FMCG, distribution, warehousing, hospitality or another multi-site operational environment would be particularly valuable.

Exposure to ERP, POS, eCommerce or warehouse management systems would also be advantageous.

The Opportunity

This is an opportunity to take genuine ownership of IT within a successful Irish business where technology has a direct impact on day-to-day commercial operations.

You will have visibility across the organisation, access to senior decision-makers and the autonomy to identify where technology can improve how the business operates.

It would particularly suit someone who enjoys the variety of an SME/mid-sized environment – capable of discussing technology strategy with leadership in the morning and getting involved in an operational issue that afternoon.